Marve188 Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

Marve188 collects various categories of personal data necessary to operate our services safely and effectively. The following are the main categories of data we collect:

Marve188 collects your personal data through several different methods, all within the context of your use of our platform:

• Account Registration: When you complete the marve188 registration form, you voluntarily provide the identity and contact information required.
• Identity verification (KYC): During the identity verification process, we collect copies of identification documents such as your MyKad or passport.
• Financial transactions: Every time you make a deposit or withdrawal, the relevant transaction details are automatically recorded.
• Platform usage: Your activity on the platform — games played, bets placed, login times — is automatically recorded by our system for security and user experience purposes.
• Communications with us: When you contact marve188 customer support via Live Chat, email, or Telegram, the content of those communications may be retained for training and service quality improvement purposes.
• Cookies and tracking technologies: Our platform uses cookies and similar technologies to collect technical data and enhance your user experience — see Section 5 for more details.

Marve188 uses your personal data only for legitimate, stated purposes. The following are the primary purposes for which your data is used:

• Account management: Creating, verifying, and maintaining your marve188 account.
• Transaction processing: Securely processing deposits, withdrawals, and all other financial transactions.
• Identity verification (KYC): Complying with legal requirements related to identity verification and anti-money laundering.
• Customer support: Effectively handling your enquiries, complaints, and assistance requests.
• Platform security: Detecting and preventing fraud, unauthorised access, and platform abuse.
• Service improvement: Analysing aggregated usage patterns to improve the platform, the games offered, and the overall user experience.
• Promotional communications (with consent): Sending promotional information, bonuses, and exclusive offers — only if you have consented to receive marketing communications.
• Legal compliance: Fulfil applicable legal and regulatory obligations, including Malaysia's PDPA.

Marve188 does not sell your personal data to any third party. However, in the course of operating our services, there are certain situations where we need to share some of your data with the following parties:

• Game providers: Minimum technical information required to operate slot games, Live Casino, and Sports Betting (such as Pragmatic Play, Evolution Gaming, PG Soft) is shared with the respective providers in a format that cannot personally identify you.
• Payment gateway: Required transaction information is shared with payment processors such as DuitNow, Touch 'n Go, GrabPay, and FPX solely for the purpose of transaction verification and processing.
• Lawful authorities: marve188 will disclose personal data to the relevant authorities (such as the police, courts, or regulatory bodies) when required by law or a valid court order.
• Technical service providers: Companies providing technical infrastructure, server hosting, and cybersecurity services to marve188 may have limited access to certain data in the course of their duties — all subject to strict confidentiality agreements.

The marve188 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform operations — login, session security, and navigation. Cannot be disabled without affecting platform functionality.
• Performance cookies: Helping us understand how users interact with the platform for continuous improvement.
• Functional cookies: Remembering your preferences such as language, display settings, and login details for a more convenient experience.
• Analytics cookies: Collecting aggregate data (not individual personal data) on platform usage patterns for internal analytics purposes.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the marve188 platform.

Marve188 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure:

• Data encrypted in transit using 256-bit TLS/SSL protocol.
• Encryption at rest for sensitive data.
• Strict role-based access control for all staff.
• Real-time security monitoring and intrusion detection system (IDS).
• Regular penetration testing by independent security experts.
• A clearly defined and tested security incident response procedure.
• Regular information security training for all marve188 staff who handle data.

While we take all reasonable precautions, no digital system can guarantee absolute 100% security. We therefore encourage you to take your own security measures as well, such as using a strong password and keeping your login credentials confidential.

Marve188 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal requirements. The following are our data retention guidelines:

• Active account data: Retained for the duration of your active account and for a minimum of 7 years after account closure, in line with Malaysian legal requirements relating to financial records and anti-money laundering.
• Transaction records: Retained for a minimum of 7 years from the date of transaction.
• Customer support communication logs: Retained for 3 years from the date of communication.
• Technical data (server logs, IP addresses): Typically retained for 90 days to 1 year, depending on operational and security requirements.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked back to you.

As an individual whose data is processed by marve188, you have certain rights protected under Malaysia's Personal Data Protection Act 2010. Click on each right to learn more:

Marve188 strictly prohibits individuals under the age of 18 from using this platform. We do not knowingly collect personal data from minors. Should we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian who believes your underage child has registered with marve188, please contact us immediately at support@marve188.ws so we can act promptly.

Marve188 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material amendments are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to all registered members via their registered email address.
• Displaying a prominent notice on the login page for a period of at least 30 days.

Continued use of the marve188 platform after amendment notifications are issued will be considered acceptance of the updated Privacy Policy terms. If you do not agree with the amendments, you may choose to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by marve188, please contact us via:

• Email: support@marve188.ws (subject line: "Privacy Enquiry")
• 24/7 Live Chat: Available within the marve188 platform
• Response time: Within 5 business days for privacy enquiries

We are committed to treating all privacy enquiries seriously and responding within the stipulated timeframe. Your satisfaction and trust are our top priority.